I have requirement when case status is close/Resolved , restrict the user with adding the attachment in CSM/FSM workspace
I have written BR before insert on sys_attachment table
(function executeRule(current, previous /*null when async*/) {
var caseRecord = new GlideRecord('sn_gsm_los_cases');
caseRecord.get(current.table_sys_id);
if (caseRecord.state == '3'|| caseRecord.state == '6') {
gs.addErrorMessage('Attachments cannot be added or removed when the state is closed or resolved.');
current.setAbortAction(true);
}
})(current, previous);
But the error message is throwing twice as below
Please suggest how to show only one error message!
