How to hide New Button from a related list in the CSM Workspace

[Victor Monteale]

Hi everyone, I hope you are having a great day.

     I added a new related list (attachment table) to the case form. I am hiding the "New" button using the list control option "Omit New Button". You can see it here:

However, that configuration is not hiding the "New" button from the CSM/FSM Configurable Workspace. 

Do you know how I can hide this button from the workspace?

[Anurag Tripathi]

Hi,

Follow this

1. Navigate to Workspace > All Workspaces
2. Open the workspace you want.
3. If 'New Button List Exclusion' Related list is not already present on the form, Configure related list and pull it in.
4. Open the New Button List Exclusion tab.
5. Click New.
6. Select a table from the list.
7. Make sure that Active is selected.
8. Click Submit.

Screenshots below for reference

[Victor Monteale]

Hi Anurag, I appreciate your help. I followed your instructions but I only have the agent Workspace in that module:

However, I added the "New Button List Exclusions" to the form and created the record for the Agent workspace but it didn't work, Is there another step that I should follow to apply the instructions you mentioned to the CSM Workspace?:

[Victor Monteale · Accepted solution]

I found the solution to my question thanks to the following blog:

https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-work...

I just needed to update the conditions for the proper global OOB related list action:

I also could have created an "Action Exclusion" but that would not allow me to see the "New" button on other tabs and the restriction was only requested for the "Attachments" related list.

Greetings

[_Damian]

Now I can se that there is Action Exclusion tab:

And when you click new to create such exclusion you see:

but how I can exclude new button on scripted relationship? it is not table nor view so.... there is no way to omit/hide new button on scripted relationship on CSM workspace?