how to hide only a specific attachment of activities

Lucas19
Tera Expert

‎05-24-2024 08:02 AM - edited ‎05-24-2024 08:05 AM

I would like to hide the attachment below, be it in image format or files.
How could I do it?
*I want to hide only a specific attachment.

Lucas19_1-1716562877690.png

 

0 Helpfuls
  • 435 Views
2 REPLIES 2

Sid_Takali
Kilo Patron
Kilo Patron

‎05-24-2024 11:18 AM

Hi @Lucas19 Uncheck the Attachment box in the filter on the activity log shown in the screenshots below. If you want it hidden for all incidents, you can choose "Configure available fields" for the filter list and remove attachments. This approach doesn't change OOB attachment functionality, and doesn't affect any OOB scripts, which later causes skipped updates at upgrade.

SiddharamTakali_0-1716574696458.png

 

SiddharamTakali_2-1716574875381.png

 

 

 

SiddharamTakali_1-1716574771333.png

 

Please mark my answer Correct/Helpful

Regards,

Sid

 

0 Helpfuls

Lucas19
Tera Expert
In response to Sid_Takali

‎05-26-2024 12:00 PM

hi @Sid_Takali, thanks for the intention, but in this case I end up blocking other attachments that the user can insert.
And actually I want to hide during a certain state and then show again.

0 Helpfuls