Not able to add instance with link in column in service portal

tGhadage
Tera Contributor

Hi Guys, 

 

I am working on the service portal where mistakenly I deleted the one of the instance in a row now, I am trying to get it back. 

But when I try to add instance in a column it does not show me option for Instance with link and tend to create an instance only. will attach screenshot for your understanding. 

This is where I trying to add an instance with link in column 2.

Screenshot (175).png

 

And when try to add new instance this is what I am getting: No option for class from where I can select the instance with link.

Screenshot (176).png

 

Would appreciate your help Thank you!

1 ACCEPTED SOLUTION

ChrisBurks
Mega Sage

If restoring it doesn't work as @Sandeep Rajput suggested, navigate to the Instance with Link [sp_instance_link] by typeing sp_instance_link.list in the filter navigator. Then you will be able to create an Instance with Link record.

 

Note: There are a few different types of Widgets that can be made for portal. The sp_instance table has tables that extend from it such as the sp_instance_link table.

View solution in original post

4 REPLIES 4

Sandeep Rajput
Tera Patron
Tera Patron

@tGhadage  If you restore the previous changes (the version having widget instance) you can do it via the sys_update_version table. Use the following steps to add version table on your portal page form and restore to previous version which had the widget instance correctly populated.

 

Screenshot 2024-05-26 at 8.08.57 PM.pngScreenshot 2024-05-26 at 8.09.39 PM.pngScreenshot 2024-05-26 at 8.10.30 PM.pngScreenshot 2024-05-26 at 8.10.54 PM.pngScreenshot 2024-05-26 at 8.11.15 PM.png

These steps will restore the page to how it was configured previously.

 

Hope this helps.

Hi @Sandeep Rajput ,

Thank you, answer would have been really helpful. 

ChrisBurks
Mega Sage

If restoring it doesn't work as @Sandeep Rajput suggested, navigate to the Instance with Link [sp_instance_link] by typeing sp_instance_link.list in the filter navigator. Then you will be able to create an Instance with Link record.

 

Note: There are a few different types of Widgets that can be made for portal. The sp_instance table has tables that extend from it such as the sp_instance_link table.

Hi @ChrisBurks , 

It helped, Thanks a lot.