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How to hide Open Record Action from IT Agent Dashboard

Alon Grod
Tera Expert

‎03-03-2025 04:29 AM

Hi,

 

how can I hide or inactive the Action ‘Open Record’ from OOB ITSM Agent Dashboard in Service Operations Workspace in Xnadu version?

 

 

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Chaitanya naram
Kilo Sage

‎03-03-2025 05:06 AM

That's something like a black box code (OOB) you can't access or remove.

Thanks & Regards | Chiranjeevi Chaitanya Naram
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