How to hide Short Description from KB Articles Search Results??

dharanikumar · ‎12-26-2023

Hi All,

I want to hide the KB article short description from the KB Articles Search Results.

Thank you!!

AnubhavRitolia · ‎12-26-2023

Short Description is the headline of each KB Article. Just wanted to confirm if you are talking about Headline only or Description?

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

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dharanikumar · ‎12-26-2023

HI @AnubhavRitolia

Its to hide the description and add to add the newly created field in the search results.
I just want to know how to add or remove the field s in the Search Results.

For example: I want to see only Number , Category, Article Summary (Custom Field).

I tried with EVAM View Config this didn't worked.

Thank you!!
Thank you!!

dharanikumar · ‎12-26-2023

@AnubhavRitolia

Please reply

Dr Atul G- LNG · ‎12-26-2023

Hi @dharanikumar

What is use case of hiding the short description? How user will know or get the better results?

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