Portal announcement

I am creating records in the Announcement [announcement] table using a Record Producer. I have added this Record Producer to multiple portals (e.g., Service Portal (SP) and HR Portal). When a user submits the Record Producer, the Announcement record...

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Portal - Additional comments mandtory for REOPEN Incident

Hi Team ,  When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' .   @Ankur Bawiskar  @Ehab Pilloor  Need your help here  Ehab Pilloor

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Demohub Demo Data issue

The Demohub installation process has been the same for years. But recently, the process requests that you Zboot the instance, and check the "Reinstall demo data after ZBoot".  We then have to raise a Support call to delete the demo data, which can ta...

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Moving an ATF test from one application scope to another

Is there a way to move an ATF test from one application scope to another one ? Thanks.

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How to create pdf below content

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Exclude HR Services from Transfer Case HR Service dropdown

Recently, came across an interesting question on the community Hide a specific HR service in Transfer Case  here the questioner asked if a specific HR Service can be hidden within New HR Service dropdown when the person opts to transfer the case to ...

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Not able add custom role to make standard change visible on create new change

Hi All, I have created a custom role and added all the tables ACL related to Change, but i'm not able to see the standard changes. please find the screenshot belowWhen user has admin or itil or sn_change_write role then use is able to access to all s...

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How to make card on SOW visible on the basis of roles or user criteria?

Hi Community,  I have created a card called 'VIP Incidents' by making changes in client script include 'SowIncidentLandingPageUtils' . I want this card visible only to members of two assignment groups say A and B .How can I achive this?I have created...

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Data is not visible on idea manager dashboard Analysis tab

In dashboards,we have idea manager dashboard, I actually want to get data visible on analysis in idea manager dashboard.I can able to see the data only on summary tab, but not in analysis tab.I have run few jobs related to this dashboardEven though I...

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ServiceNow Discovery not updating IP Address field

Hello everyone,We have run into an issue with ServiceNow Discovery and wanted to check if anyone else has experienced something similar.We have a server where the IP address was changed, but Discovery is not updating the IP details in the server tabl...

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Notification table accesss for hr admin

Hi, I am new to ACL's. I have this requirement by which People with HR Admin role can read all HR email notification templates and can edit following fields:  Who will receiveSubjectMessage bodyWhen i am using sysevent_email_action in acls i cant fin...

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After upgrading to Australia release, ldap connection fails with Certificate revokation failure

Hi All, Post Upgrade , we are unable to enable the ldap connection. Did any one else run into this issue?  Error Message: failed scheduled connection test. ErrorCode: 10400. ErrorMessage: Certificate revocation validation failure. PS: We already rais...

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Set Hours as the default unit instead of FTEs in the resource menagement

There is a way to set a the default unit in the resource management workspace as Hours instead of FTE, for everyone?

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How to click 'Assess' Ui during Risk management workflow and fill the assessor approver values by at

this is the image for reference , wanted to click on Assess button with that dialog box got open needs to fill the values on that 

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