how to hide the add attachments icon on service portal based on the variable choice

[poornima batchu]

Hi all , 

How can I hide the add attachments icon on service portal specifically when user selects partiular choice of a variable instead of hiding it for entire catalog item..

I created a Catalog item called management..and I have field called subcategory which is a reference type of subcategory table..if the user selects one particular value the add attachments icon should hide..and for rest of the value it should display...

Is this possible? if yes...Please help me with the solution....

I was trying to make this add attachments not mandatory based on selected value but it is not working for me....

So, I'm trying to hide add attachments icon based on the selected choice valuee...

Please help...

[Mark Roethof]

Hi there,

Basically not.

Or you can with some NOT RECOMMENDED BAD PRACTICE manipulation.

Would the Attachment variable instead be an option? On that you can just apply UI Policies.

[poornima batchu]

Hi Mark,

Many thanks to your quick response..

As this is an attachment icon I cannot able to apply ui policies....sorry if I'm not understanding your ask properly..

[Mark Roethof]

That's why I'm mentioning the attachment VARIABLE.

[Mark Roethof]