How to hide the OOTB dashboard?

html5lv2stu · ‎04-28-2025

When I opened the "IT Agent Dashboard" (sys_id:f7c7986e4324821097aac6ecbab8f2fb) from the list displayed in Self-Service>Dashboards to hide it, the following message appeared.

　You cannot edit this dashboard because it is marked as read only. Duplicate the dashboard to create a copy you can edit.

In previous versions, you could hide it by editing it from the dashboard screen. In previous versions, the dashboard could be hidden by editing it from the dashboard screen, but in the Yokohama version of the instance, the above message is displayed and editing is no longer possible.

How can I hide the "IT Agent Dashboard"?

jan_svihalek · ‎07-23-2025

Hi,
There are two parts that you need to do if you really want to get rid of it:

1. Access to the dashboard

There is role "sn_sow.it_agent_dashboard_user" (that grants access to the OOB IT Agent Dashboard) which is contained by role "sn_incident_read".

You have to remove this connection between the two roles, after that all users should lose the role too.

2. SOW customization

You have to create new variant of page "IT Agent Dashboard" or "/dashboard" in the SOW and there you have to modify the dashboard controller to load different dashboard as the first one, otherwise the Dashboard page in SOW will load with inaccessible dashboard.

Of course, you can do it nicer and display default dashboard dynamically based on user's roles, etc.

View solution in original post

Dr Atul G- LNG · ‎04-28-2025

Hi @html5lv2stu

Yes, we faced a similar issue earlier where we didn’t want to display some OOTB dashboards. We logged a case with Now Support and are waiting for a response. I suggest following the same approach.

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Ankur Bawiskar · ‎04-28-2025

@html5lv2stu

I couldn't find that dashboard in my Yokohama instance

This is the OOTB dashboard and I can see "Active" field there. I am on Yokohama

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

html5lv2stu · ‎04-29-2025

Sorry, it was “PAR Dashboards” to be exact.
If you search for the sys_id in “par_dashboard.list”, you will find the dashboard I want to hide.

html5lv2stu · ‎04-29-2025

Sorry, it was “PAR Dashboards” to be exact. If you search for the sys_id in “par_dashboard.list”, you will find the dashboard I want to hide.