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Cant find OOTB dashboard showing the KPI details on SLAs

Suggy
Giga Sage

Surprised to see that there is no OOTB dashboard showing the KPI details on SLAs. 

Am I missing any plugin or ServiceNow doesnt provide it OOTB?

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @Suggy 

 

https://www.servicenow.com/docs/r/it-service-management/service-level-management/slm-pa-dashboard.ht...

Note: 

The Service Level Management PA dashboard is deprecated. SLA KPIs are available in the individual dashboards for each workflow, such as Incident management dashboard or Change Management dashboard. For more information on Platform Analytics Solutions containing preconfigured dashboards, see ITSM dashboards.
 
Install: com.snc.pa.sla.overview
 
This dashboard has the following requirements:
  • An entitlement to use Performance Analytics with Service Level Management.
  • The Service Level Management PA Dashboard (com.snc.pa.sla.overview) plugin, which contains this dashboard.
  • The SLA Breakdowns plugin (com.snc.sla.breakdowns) plugin, because some of the reports are generated from the breakdown data.
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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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