How to hide the OOTB dashboard?

[html5lv2stu]

When I opened the "IT Agent Dashboard" (sys_id:f7c7986e4324821097aac6ecbab8f2fb) from the list displayed in Self-Service>Dashboards to hide it, the following message appeared.

　You cannot edit this dashboard because it is marked as read only. Duplicate the dashboard to create a copy you can edit.

In previous versions, you could hide it by editing it from the dashboard screen. In previous versions, the dashboard could be hidden by editing it from the dashboard screen, but in the Yokohama version of the instance, the above message is displayed and editing is no longer possible.

How can I hide the "IT Agent Dashboard"?

[jan_svihalek · Accepted solution]

Hi,
There are two parts that you need to do if you really want to get rid of it:

1. Access to the dashboard

There is role "sn_sow.it_agent_dashboard_user" (that grants access to the OOB IT Agent Dashboard) which is contained by role "sn_incident_read".

You have to remove this connection between the two roles, after that all users should lose the role too.

2. SOW customization

You have to create new variant of page "IT Agent Dashboard" or "/dashboard" in the SOW and there you have to modify the dashboard controller to load different dashboard as the first one, otherwise the Dashboard page in SOW will load with inaccessible dashboard.

Of course, you can do it nicer and display default dashboard dynamically based on user's roles, etc.

[Rodrigo Erthal]

Hi,

In the Zurich version, the role ITIL can view this dashboard too and is not possible remove this permission.

@Dr Atul G- LNG  are you received some response from support?

[html5lv2stu]

@Rodrigo Erthal 

As others have already answered,
after removing the message “You cannot edit this dashboard because it is marked as read only. Duplicate the dashboard to create a copy you can edit,” I resolved the issue by deleting the role.
I confirmed this in Zurich's PDI, and the role was successfully deleted.
I believe a screen capture is needed for when deletion fails.

[Dr Atul G- LNG]

I did not log any case buddy