How to hide/unhide a choice list value(not add/remove)

[ramandeep]

Dear Friends,

I don't want to allow a normal user to create a P1/P2 ticket. Priority is calculated by "Impact" and "Urgency" fields. How can i hide Impact = 1 and Urgency =1 so that a P1/P2 ticket cant be created?

We have one field "Contact Type" with choices 'Self service', 'Alert' and 'Supplier'. We want to block P1/P2 ticket for Contact type = 'Supplier' (Normal user).

I created a UI Policy(onLoad) and added condition "Contact type" is "Supplier" and then added below code:

Execute If true:

function onCondition() {

g_form.removeOption("impact", "1");

g_form.removeOption("urgency", "1");

}

Execute If false:

function onCondition() {

g_form.addOption("impact", "1", "1 - High", 1);

g_form.addOption("urgency", "1", "1 - High", 1);

}

This is not working fine because if i create a ticket with contact type "event" and then save it and then open this ticket then in Impact choice list i see 1 choice two times which is executing because false condition is adding it again. So it is better to hide this choice option instead of add/remove. Please help.

thanks

Ramandeep

[Harish Murikina]

disableOption();

function disableOption()

{

    var fieldName = 'u_status';

      var control = g_form.getControl(fieldName);

      if (control && !control.options)

          {

                      var name = 'sys_select.' + this.tableName + '.' + fieldName;

                      control = gel(name);

          }

          if (!control)

          return;

          if (!control.options)

          return;

          var options = control.options;

        for (var i = 1; i < options.length; i++)

        {

              var option = options[i];

              alert('hello'+ options[i].value);

            if(g_user.hasRole('itil') && (options[i].value == "Draft" || options[i].value == 'Review' ||options[i].value == 'Closed'))

          {

// Here im making readonly "Draft, Review, Closed' choices

              control.options[i].disabled = 'true';

            }

          }

}

If you want to hide means replace below code

control.options[i].style.display= 'block';

control.options[i].disabled = 'true';

[ramandeep]

Hi Harish,

Thank you for your inputs! I will check and will share the findings.

Ramandeep

[salemsap · Accepted solution]

Hi Raman,

check the below thread,

http://www.servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-opti...

[Naveen Kumar J]

Hi Raman,

Try this.

Condition : Contact type is "Supplier"

Reverse If False is true

Execute If true:

function onCondition() {

g_form.removeOption("impact", "1");

g_form.removeOption("urgency", "1");

}

Execute If false:

function onCondition() {

}