How to hide Variables from RITM Preview?

[AndresGT1]

Hello,

I was wondering if someone knew how to hide specific variables from RITM Preview Icon through a TASK?

This is urgent, so any help would come in handy.

ThanksEveryone!

[Raf1]

Hi Andres,

Do you want to hide specific variables from the variable editor or hide specific fields?

You can make use of UI policy that run under RITM to hide/show fields.

Regards,

Raf

[Manish Vinayak1]

Hello,

I am not sure if you could hide specific variables on the preview through a task. However you could choose to hide the whole variables section by customizing form layout of the sys_popup view for RITM record.

Here's the link for documentation explaining customizing the sys_popup view:

https://docs.servicenow.com/administer/field_administration/task/t_FieldsDisplayed.html

You could navigate to :

<your instance name>.service-now.com/sc_req_item.do?sysparm_view=sys_popup

And then remove the 'Variable Editor' formatter from the form layout.

Hope this helps!

Cheers,

Manish