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how to hide variables if we have two choices one is High severity and another one is Infrastructure

Srinivasu2
Tera Contributor

Hi Community,

 

how to hide variables if we have two choices one is High severity and another one is Infrastructure

based on selection of each will show respective variables

 

Srinivasu2_1-1711559158980.pngSrinivasu2_2-1711559198797.pngSrinivasu2_3-1711559235235.png

now if we select high severity under, we have another select box variable called which system/service is affected if we select any choice is in that variable will show choice option variables will display.

 

Srinivasu2_2-1711559198797.png

than select infrastructure it won't hide the high severity which system/service is affected choice variables

Srinivasu2_4-1711559779417.png

 

how to hide highlighted variables which are related to high severity under which system/service is affected choice variables eventhough change option from high severity to infrastructure

 

Thanks,

Srinivasu

3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Looks like should just be possible with no code Catalog UI Policies.

 

Though you are asking this. So did you try and that's not working? Can you share what you tried?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

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Hi @Mark Roethof ,

 

I have used catalog ui policies to display the variables whenever we select either High severity choice option or infrastructure choice option

once we select high severity choice will display 3 variables in that we have one choice variable called which system/service is affected, if we select any of the choice option in which system/service is affected, which display respective variables

 

Srinivasu2_0-1711602568752.png

 
 

 

 

 

 

again if we select to infrastructure those high severity which system/service is affected displayed respective variables won't hide.

 

how to hide highlighted variables which are related to high severity under which system/service is affected choice variables even though change option from high severity to infrastructure.

 

Please find the Ui policies screenshots suggest how can i hide high severity under which system/service is affected choice variables even though change option from high severity to infrastructure

 

Thanks,

Srinivasu

 

 

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Srinivasu2 

 

Did you try catalog UI policy, it is very straight forward and do able.

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