how to hide variables if we have two choices one is High severity and another one is Infrastructure
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03-27-2024 09:56 PM
Hi Community,
how to hide variables if we have two choices one is High severity and another one is Infrastructure
based on selection of each will show respective variables
now if we select high severity under, we have another select box variable called which system/service is affected if we select any choice is in that variable will show choice option variables will display.
than select infrastructure it won't hide the high severity which system/service is affected choice variables
how to hide highlighted variables which are related to high severity under which system/service is affected choice variables eventhough change option from high severity to infrastructure
Thanks,
Srinivasu

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03-27-2024 09:59 PM
Hi there,
Looks like should just be possible with no code Catalog UI Policies.
Though you are asking this. So did you try and that's not working? Can you share what you tried?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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03-27-2024 10:33 PM
Hi @Mark Roethof ,
I have used catalog ui policies to display the variables whenever we select either High severity choice option or infrastructure choice option
once we select high severity choice will display 3 variables in that we have one choice variable called which system/service is affected, if we select any of the choice option in which system/service is affected, which display respective variables
again if we select to infrastructure those high severity which system/service is affected displayed respective variables won't hide.
how to hide highlighted variables which are related to high severity under which system/service is affected choice variables even though change option from high severity to infrastructure.
Please find the Ui policies screenshots suggest how can i hide high severity under which system/service is affected choice variables even though change option from high severity to infrastructure
Thanks,
Srinivasu
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03-28-2024 03:33 AM
Hi @Srinivasu2
Did you try catalog UI policy, it is very straight forward and do able.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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