How to hide variables section or incident variable editor on the incident form?

[dharanikumar]

Hi All,

I want to hide the Variables section / Incident Variable Editor on the incident form.

Steps to re-produce in our OOB instances:

1. User Self Service -> Click on Service Catalog.

2. Search for Create Incident and open it. Fill the required fields and submit the record.

3. Incident will be created and would be shown in self-service view. Change the view to default view. Then we can see the variables available in variables section / Incident variable editor. Please refer to the below screenshot.

Tried Steps:

1. Created a Catalog UI Policy and set this to target record level. It is hiding the variables but the section will available on the form. Something it is like empty variables section.

2. Created Catalog Client Script on the and set this target record level. The same is happening here it will hide the variables but the section will be available.

3. I thought if we the hide all the related variables which are available in the variables section / Incident Variable Editor. Then the variables section will be auto hided.

4. For some reasons the section will available there. Please check the below screenshot.

Please suggest me how to achieve this. 

-Dharani

[Anurag Tripathi]

That wont help i guess, solution on that thread was to create a new form view altogether without variable editor.

[Harsh Vardhan]

that's the only alternate i think can be applicable here.

[Anurag Tripathi]

Yea, otherwise DOM manipulation that i had suggested 😞

But i feel there should be a better way of doing it.

[Anurag Tripathi]

You have to use this code

document.getElementById("element.ni.VE1ec3c6484f23320099f1b3728110c7c8").style.display = "none";

but the element if you need to capture form your instance by hovering over the variable editor

Please mark my answer correct/helpful if it helped you solve your issue.

-Anurag

[Harsh Vardhan]

do you really think its a good approach ?