How to identify hard coded SSL Certificates in ServiceNow instance ?

ajitmundhekar
Tera Expert

‎09-04-2023 07:00 AM

There is a scheduled maintenance activity planned by the ServiceNow to update the SSL certificates and as a part of Impact assessment, we need steps to identify hard coded SSL certificates in our instance as those are likely to get skipped during maintenance activity & needs to be handled manually.

 

So, any advice / help on Steps to identify hard - coded SSL Certificates on our instance ?

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karthiknagaramu
Kilo Sage

‎09-04-2023 07:15 AM

Hi, 

 

Please check this support article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0563633

 

As per the article the following are the 2 things that needs to be take care.

The only customers likely to require manual intervention are those who have integrations, caching or proxy servers that use a hard-coded ServiceNow SSL certificate.

  • Some inbound integrations (services connecting to your ServiceNow instance) may have the current SSL certificate hard-coded. You can view integrations that may be affected in our documentation: Integration with third-party applications and data sources. Contact the service owner of any integration that connects to your ServiceNow instance to verify that it will properly handle the SSL certificate change.
  • If you access your ServiceNow instance using a URL similar to https://<instance-name>.service-now.com/, you are likely not affected. If you access your ServiceNow instance by a different URL, you most likely access the instance through a proxy. Please contact your IT department or network administrator to verify that the proxy can handle the SSL certificate change properly.

Regards,

Karthik Nagaramu

Naresh27
Tera Guru

‎10-07-2024 07:59 AM

Hi @ajitmundhekar  were you able to find answer on how to identify hard - coded SSL Certificates on our instance ? I'm looking for same answer I understand most common part is someone calling servicenow via api and if they use certificate but is there anything within ServiceNow that we would need to identify and change like client scripts, properties etc. of we need to

Thank you

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