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How to Identify Which Role is Blocking Field Edits in ServiceNow

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JoostHW
Tera Contributor

‎02-03-2025 01:29 AM

I have a user who is unable to edit certain fields in an HR list due to security restrictions. They requested additional permissions to modify more fields, and I want to grant them access.

The user currently has 80 roles, including ITIL and task_editor, which I believe should allow them to edit protected fields. However, they still can't modify the restricted fields, and I'm unsure which role is blocking them.

Is there a way to identify which specific role or ACL is preventing this user from editing these fields? Any guidance on troubleshooting this issue would be greatly appreciated!

Thanks in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-03-2025 05:33 AM

Hi @JoostHW 

 

You can use the access analyzer for this.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-03-2025 05:33 AM

Hi @JoostHW 

 

You can use the access analyzer for this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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