How to Implement Major Incident Management in ServiceNow

Ballela Siva Te · ‎07-22-2025

Hi ,

I'm currently working on setting up Major Incident Management (MIM) in ServiceNow and would appreciate guidance or best practices from those who have done this before.

Specifically, I'm looking for help with prerequisites & questions that needs to be asked to customer before implementation

Any documentation, implementation tips, or real-world examples would be incredibly helpful!

Thanks in advance!

Regards,

B Siva Teja

Dr Atul G- LNG · ‎07-22-2025

Hi @Ballela Siva Te

You can refer to this:

https://youtu.be/SW_ZacFHT34

You can also go to Now Create and download the Major Incident Process document or the Scope Guide.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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