The CreatorCon Call for Content is officially open! Get started here.

How to import history and comments of issue from jira into servicenow with same back date

sandeep yadav
Tera Contributor

Hi Team,

I want to import history and comments from  Jira

I am calling rest API to get these details and inserting in the sys_journal_field and sys_audit table and also overriding the created date value in this record but in sys_history_line all audits are generated based on the ticket created date and time.

I want the history_line updated time should be which is in Jira so that we can see the activity with the right date and in the right sequence.

 

Thanks 

0 REPLIES 0