How to include attachments from RITM to approval notification

[mania]

Once we attached some data in the any of the catalog item form in sp how it can be populate in the in email notification in ServiceNow

Thanks in Advance!

[Mehta · Accepted solution]

@mania 

Create a business rule on sysapproval_approver table, 

And in advance section have the below code which will copy the attachment from RITM to Approval Record and you can then use it in notification.

GlideSysAttachment.copy('sc_req_item', current.sysapproval , 'sysapproval_approver', current.getValue('sys_id'));

Make the mentioned change in the notification  : 

Please mark my answer as correct, if it resolves your query.

[Ben28]

Hi,

I'm trying to do the same thing, copy attachments (proof of training), to an access request approval email. The attachments is saved on the RITM, so the solution looks perfect. However I tried creating the business rule, but get an error on the condition for "Approval for.Requested Item.Item" = "New Functionality". What should this be? Is New Functionality a placeholder for another variable?

[guiale]

In Item condition you should select your catalog item.