Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

How to input values of fields inside Description of an incident?

Mouktik_B
Tera Contributor

I am filling up the values of fields while raising an incident and then I want to see few of those field values inside description of an incident form. 
Please assist. 

12 REPLIES 12

Dr Atul G- LNG
Tera Patron

Hi @Mouktik_B 

 

1. From where / how you are raising the incident?

2. What values you want to see in description?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

 I am filling up 6 fields via a record producer and submitting which is creating an incident . 
Now from those 6 fields , i need 3 of those values to be displayed in the description like LCP Component, Instance ID, Cloud Region name ..
How to do that?

Hi @Mouktik_B 

 

Have a look in OOTB record producer

LearnNGrowAtul_0-1704884530342.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

You can configure in the Record Producer in the script using similar logic in my another reply.