How to input values of fields inside Description of an incident?
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01-10-2024 02:47 AM
I am filling up the values of fields while raising an incident and then I want to see few of those field values inside description of an incident form.
Please assist.
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01-10-2024 02:50 AM
Hi @Mouktik_B
1. From where / how you are raising the incident?
2. What values you want to see in description?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-10-2024 02:59 AM
I am filling up 6 fields via a record producer and submitting which is creating an incident .
Now from those 6 fields , i need 3 of those values to be displayed in the description like LCP Component, Instance ID, Cloud Region name ..
How to do that?
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01-10-2024 03:02 AM
Hi @Mouktik_B
Have a look in OOTB record producer
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-10-2024 03:05 AM
You can configure in the Record Producer in the script using similar logic in my another reply.