How to Install the ServiceNow Microsoft Add-in for word
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06-23-2025 05:56 AM
Effortlessly Connect ServiceNow Contracts to Microsoft Word: A Quick Guide for Admins
If you’re managing contracts in ServiceNow, you probably know how handy it is to work directly in Word without switching back and forth. Luckily, there’s a dedicated Microsoft Word add-in for ServiceNow Contracts that makes this smooth and efficient.
If you’re an admin, here’s how you can set it up in just a few minutes — whether you’re on a Mac, Windows, or using Word online.
🔑 Who can do this?
This setup requires admin rights in your ServiceNow instance.
📥 First, grab the manifest file
Before anything else, you’ll need to download the special configuration file (called a manifest) from your ServiceNow portal:
In ServiceNow, go to All → ServiceNow Add-Ins for Office → Office Add-In Manifests.
Find ServiceNow Contracts in the list.
Hit Download Manifest — keep this file somewhere easy to find.
💻 Next, install the add-in based on your device
🍏 For Mac users
Copy the downloaded file to this folder on your Mac:
/Users/<your-username>/Library/Containers/com.microsoft.Word/Data/Documents/wefOpen Word.
Open any document where you want to use the add-in.
Go to Insert → My Add-ins and choose ServiceNow Contracts.
You’ll now see it under the Home tab when you need it.
🖥️ For Windows users
Publish the manifest so it’s available in your Microsoft 365 environment (you can find clear instructions on Microsoft’s website).
Launch Word.
Open your document.
Click Insert → My Add-ins and pick ServiceNow Contracts.
It’ll appear in the Home ribbon for easy access.
🌐 For Word Online
Open Word Online in your browser.
Click File → Get Add-ins.
Go to More Add-ins, then switch to ADMIN MANAGED.
Click Upload My Add-in, select your manifest file, and confirm the upload.
Once done, you’ll find the add-in under the Home tab, ready to use in your online documents.
✅ That’s it!
Once installed, the ServiceNow Contracts add-in will be right at your fingertips in Word. Now you can handle contract templates, approvals, or placeholders without jumping back to your browser every time.
