How to integrate Brother b-PAC in ServiceNow

[t_rueckert]

Dear Community,

we have a requirement that our hardware managers want to be able to print an inventory label directly from an asset.

For this purpose Brother p-touch devices are used.

For such an integration Brother provides a so called b-PAC SDK. We use Microsoft Edge-Browser. Therefor we need an additional extension, so that the required ActiveX call can be sent to the local installed b-PAC. b-PAC then creates the label in the desired format and sends it to the locally connected Brother p-touch printer.

Attached is a Pdf which shows the architecture. Additionally a sample Javascript is attached.

The idea is that we can use an UI action to trigger this print job. The label printing should start without any other windows displayed.

Our question now is: Has anyone else already integrated the b-PAC and can share their knowledge with us? Otherwise, does anyone have any advice on how we could implement this? So sending the print job directly from ServiceNow without any further dialog?

Thanks a lot

Thorsten