How to do ServiceNow and Copilot Integration in teams

Anuj30 · ‎03-13-2026

we want user to intract with Servicenow in CoPilot in teams.

User can

querying ticket (incident/Task) status,
Update ticket comment (incident/Task)
accessing knowledge articles,
summarizing ticket data (Like - last 5 tickets / or 10 tickets )

please Suggest any Document or guided video.

Thanks

Tanushree Maiti · ‎03-13-2026

Hi @Anuj30

Check this link. Hope it will help you.

https://www.servicenow.com/community/virtual-agent-nlu-articles/microsoft-copilot-integration-with-n...

https://www.servicenow.com/docs/r/xanadu/conversational-interfaces/virtual-agent/ms-copilot-na-va.ht...

https://www.matthewdevaney.com/copilot-studio-servicenow-connect-knowledge-base-incidents/

https://www.servicenow.com/community/now-assist-forum/how-to-integrate-now-assist-virtual-agent-with...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Nilesh Pol · ‎03-13-2026

Hi @Anuj30

Hi firstly, go through the video link; https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjA7pvg0ZyTA...

and then if need clear understanding explore this link: https://www.servicenow.com/docs/r/xanadu/conversational-interfaces/virtual-agent/ms-copilot-na-va.ht...