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How to Integrate ServiceNow and Salesforce using Webhooks

ReinaF
Tera Contributor

We are trying to achieve bidirectional integration between ServiceNow and Salesforce using the "Salesforce Spoke".

Specifically, when a new Case object record is created in Salesforce, we want to integrate it with ServiceNow (i.e., create a Case record with similar content in ServiceNow).

Assuming that Salesforce successfully calls a ServiceNow endpoint URL and sends Case record information to ServiceNow, what configurations are required on the ServiceNow side?

We are unclear on how to receive the webhook from Salesforce and map its contents to ServiceNow Case record fields.

I referenced the following documents;
・Set up a bidirectional webhook - Salesforce

https://www.servicenow.com/docs/ja-JP/bundle/yokohama-integrate-applications/page/administer/integra...

 

・Salesforce Spoke

https://www.servicenow.com/docs/ja-JP/bundle/yokohama-integrate-applications/page/administer/integra...

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