how to integrate serviceNow to salesforce ?

[prerits]

Integrating ServiceNow and Salesforce can be a game-changer for businesses looking to streamline workflows, enhance customer experiences, and improve operational efficiency. Whether it's syncing incidents with cases, automating approvals, or ensuring real-time data flow, a well-executed integration can bridge the gap between IT and customer service.
whare i want to all the record of active account in salesforce in servicenow automatically 

[Sanjay191 · Accepted solution]

Hello @prerits 

Please check this Post to Integrating  ServiceNow And Salesforce 
and let me know 
https://www.linkedin.com/posts/sanjay-yogi-6695181a6_servicenow-salesforce-integration-activity-7299...





If you found this helpful, please give a thumbs up OR mark it as the solution. Thank you!

[prerits]

Thank You @Sanjay191 it is really helpful

[Dr Atul G- LNG]

HI @prerits 

Refer to SN docs

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana...

[vipinj]

Integrating ServiceNow with Salesforce can be done using several methods, depending on your business needs, data flow requirements, and technical capabilities. Here are the most common approaches:

1. REST or SOAP APIs

Both Salesforce and ServiceNow support REST and SOAP APIs. You can build custom integration using these APIs to exchange data between the two platforms. This method is flexible and allows real-time data sync.

• Steps include:

  • Enable APIs on both platforms.

  • Authenticate using OAuth or basic auth.

  • Map fields and configure data flow.

  • Use middleware (optional) to simplify the integration.

2. Middleware Tools

Using integration platforms like MuleSoft, Dell Boomi, Jitterbit, or Zapier can greatly simplify the process. These tools offer pre-built connectors and templates.

• Advantages:

  • Faster development time.

  • Error handling and monitoring features.

  • Low-code/no-code options available.

3. ServiceNow IntegrationHub

ServiceNow offers IntegrationHub, which includes connectors (Spokes) for platforms like Salesforce. This allows you to set up integration flows with minimal coding.

• Example: Trigger a Salesforce record creation when a ServiceNow incident is updated.

4. AppExchange or ServiceNow Store

You can explore pre-built connectors available on Salesforce AppExchange or the ServiceNow Store. These managed solutions are often plug-and-play and supported by vendors.

---

Important Considerations:

• Define the direction of data flow (one-way or bi-directional).

• Ensure data mapping and field compatibility.

• Plan for authentication, security, and error handling.

• Test in sandbox environments before going live.

Here’s a visual diagram showing how Salesforce and ServiceNow can be integrated directly or through optional middleware using REST APIs. Let me know if you want a version with sample code or specific tools like MuleSoft or IntegrationHub.

For more details you can contact to Quantoknack Training.