How to integrate servicenow with Saviynt? Need a Step By step Process

Indudhara
Tera Contributor

‎09-17-2020 11:05 PM

I'm trying to integrate servicenow with Saviynt for the User maintainance and to manage roles of the users.

Please provide a Step by step Process and Prerequisites from Servicenow side and Saviynt Side.

0 Helpfuls
  • 2,950 Views
2 REPLIES 2

Dhananjay Pawar
Kilo Sage

‎09-17-2020 11:12 PM

Hi,

Check this article, It may help you.

https://community.servicenow.com/community?id=community_article&sys_id=9c333e651b34ccd0a59033f2cd4bcb42

Thanks,

Dhananjay.

Siri10
Kilo Contributor

‎02-23-2021 10:44 PM

Hi,
Here are the steps

1. Create appropriate request catalog items in ServiceNow to capture user inputs.

2. Create staging table to store request and user information.

3. Make a REST API call from staging table to Saviynt to generate access token.

4. Make second REST API call from staging table to create request in Saviynt system or combine step 3 and 4.

5. Make third API call using scheduled job at regular interval to check saviynt ticket status (includes step 1 in logic).

6. Update RITM/ticket in ServiceNow with respective status updates and work notes.

7. Update workflow to proceed with next activity and close the request.

Thanks and regards,
Siri.

0 Helpfuls