How to integrate Servicenow with SMS Gateway

nebu
Kilo Contributor

‎05-04-2017 05:54 AM

Hello All,

I am trying to find our the possibilities of integrating servicenow Notification to SMS gateway.

I have to send SMS notification to a user or a group of users based on the Incident Priority.

What information do i need to provide to my service provider so that i can receive the SMS on my mobile?

Many thanks for your suggestions,

Cheers

Nebu

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4 REPLIES 4

mikereaves
Tera Expert

‎05-04-2017 08:08 AM

Hi Nebu, ServiceNow can send SMS messages to users & groups without the need for a 3rd party service provider. Basic notifications on task (ex: inc, chg, prob, etc.) assignment can generate notifications to email or SMS (text). Here's a great starting point for information on notifications: http://wiki.servicenow.com/index.php?title=Notifications#gsc.tab=0 Users can set their preference for notification types (email / sms) in their profile. Push notifications can be sent by the ServiceNow instance as well... https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/notification/concept... I hope this helps. Please "Answered" or "Helpful" if so, if not, please let me know...thx! Mike Reaves / Acorio


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harishdasari
Tera Guru

‎05-04-2017 09:36 AM

Hi Nebu,



I believe you need to integrate with Twilio third party application, sms can be triggered based on the priority.



Thank you


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giriraj
Giga Contributor

‎05-05-2017 01:15 AM

Hi Nebu,



SMS gateways are not free all over the world. For example in EU and ASIA its a paid service.



Why dont you explore the option of using the Mobile App, it consumes only data and you can achieve more than what you can do with SMS.



Thanks


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