How to know if surveys are sent or not

vanessaheux
Tera Contributor

‎10-22-2018 04:12 AM

Hello

I created a master survey for my company when an incident is closed.

table : incident

User : requested_for

condition : if Incident State is closed or Assignment group is "P02-VER-IT-SOUTH AMERICA" and requested_for.support is false.

The survey is active.

I close an incident assigned to group P02-VER-IT-SOUTH AMERICA for which the requested_for is not support.

Nothing happens.

I don't see any email sent to the requested for.

I don't get any survey instance.

Nothing can helps me to know why the survey is not sent (if he is not sent).

Do you have any idea why I can't see anyhting ?

 

Thanks

Vanessa Heux

 

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vanessaheux
Tera Contributor

‎10-23-2018 09:05 AM

Thanks for your support.

 

Email sending is not enabled because it is a test system. However, I should be able to see in the logs the notifications (even if not really sent).

All the trigger conditions are defined correctly as per your advises.

 

Steelneck, I use incident state.

 

Could it be because another survey already exists and already send a survey to the user ?

 

Can't we have 2 different surveys for one same incident ?

 

Regards

VAnessa Heux

 

 

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