How to let a workflow to run again if condition matches again?

[Zod]

Hi Experts,

as we not yet using event management - we at least want be notified if our MID Servers are down.

I created a WF to create an incident in case status changes to 'Down' ... .

Unfortunately the Wf only runs once. If the status is up again and switches back to down ... no new Incident will be opened.

How can I re-run the wf if condition is true again?

I'd like to avoid fancy business rule deleting workflow version and restarting the wf hardcoded ... . The must be an option to tell within the workflow that it has to run again ... .

I was assuming I can just cancel the workflow after incident has been created ... but it will not run gain, even if cancelled.

What to do?

[Michael Fry1]

You need to Personalize the form and add Run multiple. Then make sure it is checked otherwise the workflow will only run once:

[Zod]

Hi Michael,

ok. This way it will run again ... BUT no 2nd Incident will be created.

I have no idea why ..

[Zod]

If i delete the incident created .. it will open one again ...

[Zod]

If set to resolved. It will be opened again!

I do not wait for completion within the task creation step.

Why the link to the incident is keept???? How to avoid?