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How to limit the work items to an Agent

Pavan Kumar28
Tera Contributor

‎04-24-2025 05:31 AM

Hi All,

We are implementing the auto assignment of Incidents to available Agent. It is auto assigning the incidents to available Agents as expected but, I want to limit the work assignment records to Agents, like an Agent can work on 5  Incidents per day. It won't assign more than 5 Incidents. How can i achieve this, can anyone please suggest me.

Best Regards,
Pavan.

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