How to limit the work items to an Agent

Pavan Kumar28
Tera Contributor

Hi All,

We are implementing the auto assignment of Incidents to available Agent. It is auto assigning the incidents to available Agents as expected but, I want to limit the work assignment records to Agents, like an Agent can work on 5  Incidents per day. It won't assign more than 5 Incidents. How can i achieve this, can anyone please suggest me.

Best Regards,
Pavan.

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