How to Limit Visible Tabs to 4 and Move Others into “More” Dropdown in CSM Workspace

[SujilathaY]

I’m working in Zurich CSM Workspace on the Case record page.

I want to limit the number of visible top navigation tabs to only 4 key tabs (for example: Details, Customer Information, Customer History, Draft Emails). All other tabs (Work Orders, Tasks, Emails, etc.) should be accessible only via the “More ▾” dropdown menu.

[Ankur Bawiskar]

@SujilathaY 

you will have to do heavy customization for this.

I will recommend not doing this as it will increase the technical debt.

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[Ankur Bawiskar]

@SujilathaY 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @SujilathaY 

Check these links. If it helps you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1333495

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-maxim...