How to locate an existing form to copy?....

[rjp]

Hi folks,

I'd like to create a new form, however we have several forms that already exist in our service catalog.

I think it may be better to copy an existing form, study it, modify it for my own purposes.

Let me know if you think this is the best way to go about creating a new form and how to locate the forms (by name) that are included in the

service catalog.

Thank you.

[sachin_namjoshi]

Hi Rob,

If you need to see catalog items included in your catalog, then you can navigate to Service Catalog --> Catalog Definitions --> Maintain Items.

Regards,

Sachin

[Pradeep Sharma]

Hello Rob,

You can find all catalog items under module "Maintain items". Please refer the below link on how to copy the catalog items.

Copy a catalog item

However, I feel you can use the existing catalog item OOTB and customize it in case the catalog item matches per your req.

[andymcdonald · Accepted solution]

Service Catalog is different from regular tables and forms.   There are a few questions that will need to be answered, and will determine how you should proceed.  

- are you wanting to create items for your catalog?   You can design a form for this.

- are you trying to give your users a way to order items?   You can design a set of questions for your users to answer that will give you information to create records.

Here's a good overview from the wiki:

http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0

[rjp]

Hi Andrew,

Basically I'd like to offer my users a way to request a server, a Server Request Form.   It will contain many questions, check boxes, free texts, list boxes etc.   So it sounds like the second option.

I haven't reviewed your link yet, but is this not a form? or maybe a catalog item with a series of variables??

thank you,

Rob