How to log all Incident Worknotes automatically in Communication Tab?

[VIKAS45]

How to log all Incident Worknotes automatically in Communication Tab?

[Utpal Dutta]

Hi Vikas,

What is communications tab that you're referring to? Incident worknotes are available under Journal Entries table. 

Thanks,

Utpal

[Bert_c1]

Hi,

You can query the 'sys_journal_entry' table for 'element_id' being the sys_id of the incident record, and 'element' being "work_notes."

[SwarnadeepNandy]

Hi Vikas,

Do you mean Communcate tab on Major Incident Workbench?

If YES, then

To log all incident worknotes in the communication tab, you can follow these steps:

• Navigate to Incident > Major Incidents.
• Open the major incident record that you want to work on.
• Click on the Communicate tab at the top of the form.
• Under the Communication Plan section, you will see a list of communication tasks that are associated with the communication plan. You can filter the tasks by status, such as all, active, or completed.
• For each communication task, you can click on the View Activity icon on the right side of the task name. This will open a pop-up window that shows you the activity stream for that task, including any work notes or comments that have been posted by you or other users.
• To add a new work note or comment for a communication task, you can type your message in the text box at the bottom of the pop-up window and click on Post. You can also use the formatting options to add attachments, emojis, or mentions.
• To close the pop-up window, you can click on the X icon at the top right corner.

By following these steps, you can log all incident worknotes in the communication tab in ServiceNow.

Hope this helps, Cheers.

Kind Regards,

Swarnadeep Nandy