Hi All,I've been working through the CSDM domains and I keep coming back to a conceptual question I can't fully resolve from the docs. Would appreciate perspectives from architects who have modelled non-IT or customer-facing services. My reasoning so...

Hi All, I'm looking for guidance and real-world experience from anyone who has tackled something similar with Now Assist / Document Intelligence. What we're trying to doWe have HR policy documents authored in Word (.docx) and we want to turn them int...

Hello everyone,I'm a bit confused about the migration of out-of-the-box (OOTB) workflows to Flows in the latest ServiceNow releases. I'm aware that ServiceNow has been actively converting many of the standard workflows, which is a great initiative.I'...

Hi ServiceNow Community, I'm trying to understand the current state of Service Catalog request (REQ) processing in newer ServiceNow releases, specifically regarding the "Service Catalog Request" workflow.I know that upon submission of a catalog item,...

How do I set a dynamic table name in a look up record, so that I can set conditions?I can imagine, it's difficult to make fields available without the table name, but atleast metadata fields could be made available. For eg: sys_id.Even after putting ...