How to make a created change model visible to certain groups only?

Hermes14 · ‎04-27-2025

Hi,
I would like to know how to restrict the new change model I created and only be visible to certain groups.

Thanks in advance.

Gomathi Kannan · ‎04-27-2025

Hi Hermes,

I believe, you can configure the user criteria for change model. There will be Available for and Not Available for present in related list

Hermes14 · ‎04-28-2025

it is working in my pdi, but in our dev instance users who are not part of the group can still see the change model

Ankur Bawiskar · ‎04-28-2025

share the config screenshots and the script used

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gomathi Kannan · ‎04-29-2025

Have you configured Available for UC in your instance and it's not working? Please confirm

If yes, please see any custom ACL configured on change model table

BR,

Gomathi K

Hermes14 · ‎04-29-2025

I have modified the UC in my pdi and its working but when I did it in our dev instance its not working. Are there any other way to do this?

Gomathi Kannan · ‎04-29-2025

Please check any custom ACL configured on change model table which may take precedence

BR,

Gomathi K