How to make additional comments editable on the esc portal

[PRAGHATIESH S]

Hi,

For the snc_internal user additional comments (html box) not visible on the portal once submitted the catalog item. We created a write ACL to make it visible, still its not visible for internal user.

[Ankur Bawiskar]

@PRAGHATIESH S 

those users should have field level READ AND WRITE ACL for comments

Did you add both the ACLs?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@PRAGHATIESH S 

this is on which portal page? ticket page?

[PRAGHATIESH S]

Employee center portal

[PRAGHATIESH S]

@Ankur Bawiskar 

Employee centre portal and standard ticket page