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How to make additional comments editable on the esc portal

PRAGHATIESH S
Tera Expert

‎01-19-2025 11:10 PM

Hi,

For the snc_internal user additional comments (html box) not visible on the portal once submitted the catalog item. We created a write ACL to make it visible, still its not visible for internal user.

 

 

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8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron
In response to PRAGHATIESH S

‎01-19-2025 11:31 PM

@PRAGHATIESH S 

did you check both field level READ and WRITE ACL for comments field?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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PRAGHATIESH S
Tera Expert
In response to Ankur Bawiskar

‎01-19-2025 11:34 PM

@Ankur Bawiskar 

Yes, it's already added the role

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to PRAGHATIESH S

‎01-19-2025 11:47 PM

@PRAGHATIESH S 

are they able to see and edit in native?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Ct111
Tera Sage

‎01-19-2025 11:18 PM

Similar discussion has happened in this thread.

 

Try solution suggested here and see if it works.

 

I hope this helps.