How to make assignment rule case insensitive
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06-25-2018 12:13 PM
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06-25-2018 12:24 PM
add a or condition with caps
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06-25-2018 12:28 PM
You can put all 'Short Description' condition-value in single row with OR condition. So either of matching value found, condition will be true.
Currently , your attached image has AND condition.
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06-25-2018 12:31 PM
I need it to find both words. Not either of them. What I'm trying to do is catch these different cases in the short description:
account, aston
Account, aston
account, Aston
ACCount, ASTon
Or any other variation of case. I want both words to be searched on but want the case to be ignored.
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06-25-2018 12:40 PM
You can use script instead.
var lowerCaseDesc = current.short_description.toLowerCase();
if (current.contact_type == "email" && lowerCaseDesc.indexOf("account") > -1 && lowerCaseDesc.indexOf("aston") > -1) {
current.assignment_group.setDisplayValue("ASSIGNMENT GROUP NAME");
}