Duplicate catalog items in Service portal

[RamSagar]

Seeing duplicate catalog items in Service portal while in the base system it looks good.

Is there any issue getting displayed twice.

[Kaka Nayeem]

Hi Ramu,

    If Catalog items were getting displayed twice means

    You have to remove one catalog item from service protal

    Then it will work fine.

Thanks,

Kaka Nayeem

PS: Hit like, Helpful or Correct depending on the impact of the response

[florun]

Re: Duplicate Catalog Item in Service Portal

[Matthew Smith]

We saw a similar problem when launching Service Portal and it was resolved by removing the category from the item, clearing the cache and then re-adding it to the same category.

Hope this helps.

Matt

[TimW1]

Thanks Matt.  This solved my issue too.