How to Make Attachment as Readonly

pradeepgupta · ‎07-03-2015

Hi All,

Requirement is to make Attachment as read only based on condition. A logged in user can view the attachment, download the attachment however should not able to rename, delete or modify.

Please help me to achieve this.

Mujtaba Amin Bh · ‎07-03-2015

Try using:

if (condition)

{

g_form.disableAttachments();

}

More info:

http://wiki.servicenow.com/index.php?title=GlideForm_%28g_form%29#disableAttachments&gsc.tab=0

how to disable/hide attachment when no attachment linked to particular problem ticket in service-now...

Mike Allen · ‎07-03-2015

There are ACLs on the sys_attachment table. Just restrict the ACLs to read and create (so they can add attachments), and give delete and write to the elevated users that can do this.

Cupcake · ‎01-20-2016

Hi Mike I have noticed that the attachments in our instance is only visible to the person that attached the file. I want the attachments to at least be able to be read by the approvers. I know that it is lying somewhere in the sys_attachment table, but I am not quite sure what to change. Here is the code that I see under the READ ACL for the sys attachment table:

getAttachmentReadAnswer();

function getAttachmentReadAnswer() {

if (current.table_name.nil())

return true;

// If the attachment is from live feed,

// grant it the read access

if (current.table_name == 'live_profile')

return true;

// Remove Prefix

var tableName = current.table_name;

var invisible_prefix = "invisible.";

if (tableName.startsWith("invisible."))

tableName = tableName.substring(10);

var parentRecord = new GlideRecord(tableName);

parentRecord.setWorkflow(false);

if (!parentRecord.get(current.table_sys_id)) {

if (current.sys_created_by.equals(gs.getUserName()))

return true;

return false;

}

return parentRecord.canRead();

}

Any help that you can provide would be most appreciative.