Developer

Using a Different Week Start for Reporting than Global Week

Hello, I have a team that is looking to report on Incidents/SLAs for their team using a weekly filter, however their metrics are set for a Sunday-Saturday week, versus the Company's weekly start which is Monday-Sunday. We have Performance Analytics. ...

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What a read-only scan for shadow AI agents found on a live ServiceNow instance

Built a read-only scanner for shadow AI on ServiceNow, agents, tools, and credentials that are running but were never inventoried anywhere.One scan turned up seven agents and eleven credentials, twenty nine findings ranked by severity and confidence....

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FAILED TRYING TO EXECUTE ON CONNECTION

I am getting this error when I have committed my update set:Could a developer advise on what the issue is and how I can resolve.Thanks

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Task table read ACL for Inbound integration.

I am trying to make a successful security tool integration using OAuth profile -> Auth Scope (useraccount) -> Service account on instance and the security tool. My goal is to provide read access to Task, Label, User, Groups table.Roles attached to ex...

Question

is there any way to write onBefore insert business rule that convert the attachment to base64

Hi, is there any way to write onBefore insert business rule on the sys_attachment table that convert the attachment to base64 ? i was able to achieve it if its onAfter but not onBefore

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Failed to export to PowerPoint in Operational Resilience Worskspace

I found sn_ppt_export application installed in the instance. Due to organization policy, I can not use Microsoft PowerPoint add-in to create a new template. I just create it in the instance for Operational Resilience scope. I create a new UI action a...

Question

Label showing Empty and throwing "Column name empty" on Update

Hi Everyone, I am facing an issue where a custom Currency field Planning credit (USD) (u_planning_credit) on the Project (pm_project) table suddenly disappeared from the form layout.When checking the Dictionary Entry (sys_dictionary), the Column labe...

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Disable user input in Now assist panel

Hi All, I have a requirement to get consent from the user while he starts to use now assist panel. I can give a good message and choice to agree or cancel. but instead of choosing from given options if user starts to type it leads to topic discovery...

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ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

Please consider keeping valuable community posts open instead of archiving them.

Hi ServiceNow Team,Over the past week, I found several Community posts that perfectly matched issues I was facing, but many had already been archived. It would be great if developers could continue these discussions by asking follow-up questions or s...

Question

Confused by ServiceNow licensing?

Many companies either pay more than they should, don’t fully use what they’ve paid for, or assign licenses in a way that just doesn’t make sense. The worst part? Most don’t even realise it. Why ServiceNow Licensing Feels So Complicated Understandin...

Article
Best Practices

Automate Teams chat using existing teams plugin

Hello All,Currently we have a requirement to automate the teams chat based on particular time frame.As per the existing setup, on Incident and Task table. We have a button "Start Microsoft teams chat", when agent clicks on the button. The chat will b...

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Unable to Appear for CSA exam inspite of having valid Cred points (300)

Hi Team, Our Org has a learning platform linked to our official id's but even after completing the required pre-requisites I am unable to use my credit points for appearing in the CSA exam . Can someone please help validate the same .

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Azure-Virtual Machine Unable to create Virtual Interface getting loading issues for networks /IP

Could someone guide us to eliminate this error and origin of this error why it is unable to fetch from Azure ARM API even though enough permissions it has?? OOB spoke Action in flow designer: Create Network Interface

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incomplete user id in created_by field

Hi all,So we have experienced an issue in user accounts. The email field length was set to 40 by default which resulted in truncated emails as those were more than 40 characters. We've changed those manually and updated each of their user id's and em...

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