Developer

Updating the profile name with "sn_nowassist_skill_config" table records sys_id's in case work notes

Hi Experts, As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, an...

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Resolved! "Additional Information Requested Got a Reply" Email

Hello Everyone,I have developed a custom service with its own table and custom states. The service is submitted through a Record Producer, and upon submission, a sequence of approvals is triggered.My requirement is the following:When an approver requ...

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Duplicate Entries Observed in Activity Log

Hi Team,We have observed duplicate entries appearing in the Activity Log for records in the Entity [sn_grc_profile] table.The duplicate activities are visible on the record activity stream, resulting in the same event/update being logged multiple ti...

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Resolved! how to set condition into export definition

Hi,Please advise how to set condition into export definition - Opened on or after 25 months agoIncident Resolved At on or after 25 months agoProblem Resolved At on or after 25 months ago thanks.

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MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

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is there any way to get all visible fields and visible variables on the form using a business rule

Hi,I have a task record that being created using a record producer.Is there any way to get all visible fields and all visible variables on the form using a business rule.The goal is to make a pdf file and attach it to the record that will contains al...

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servicenow voice to aws connect issue

Hi Team, i am having the issue withe the servicenow voice to aws connect issue.whenever i am selecting the provider application as Ai voice agent provider application. communication channel as (PSTN).CCaaS provide as Amazon connect i am getting the e...

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ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

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GlideRecord cannot be called from server script in widget editor

I would like to use the value of a field in a record called from a knowledge table in a widget.But the value is not assigned to gr.Server Script (function() { var gr = new GlideRecord('kb_knowledge'); if (gr.next()) { var shortDescription = gr.s...

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Creating duplicate tasks with create catalog task action in flow designer

I have used create catalog task action in flow designer. while testing the flow there were two similer SCTASKs created as duplicate. how we can fix this?

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Resolved! Security Considerations for g_user, gs.getUser(), and Read-Only Catalog Variables

Hello Community,I would like to understand the security implications of user information and read-only variables in Service Catalog.My understanding is as follows, but I would appreciate confirmation from experts.In a Catalog Client Script, we can us...

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With the Windows 2025 Server issue in Discovery, multiple Computer CIs have got created

With the Windows 2025 Server issue in Discovery, multiple Computer CIs have got created. We need to do a cleanup of all the Computer CIs and associate the existing relationships to the correct Windows 2025 Server CI before the cleanup.What's the best...

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Does OOB Legal Request external storage with Google Drive work with Shared Drives?

I am working on setting up an integration between Legal Request Management and Google Drive to have documentation stored externally. There is native OOB functionality that supports this integration. However, I was given a Shared Google Drive to set t...

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Generic phone number usage in on-call schedule

I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.Currently all contact details are user related within the on-call schedule.We have default team phone...

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Approval notifications via teams, Following the method of Connect multiple SNOW with Single Tenant

Hi @community, So, we are trying to get the approvals within teams, we wanted to follow the process of Connect multiple Instances with single Tenant Process, because we want the Bots to be separated for each instance right now, we are aiming at DEV a...

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