How to make channel field readonly if channel val - self_Service

[Deepa12]

Hi,

I have created attached UI policy to make the channel field readonly if the channel value is self_service.

i updated channel field value = self_Service into record producer(create incident) script , so that the user raise ticket into SP - the default value assigned as self_service into contact_type field.

i want to make field readonly into incident module, i tried UI policy. its working but this policy working into other incidents also(which is having different record producer).

how to give condition - this ui policy should only run into create incident record producer.

[Riya Verma]

Hi @Deepa12 ,

Hope you are doing great.

To achieve the desired functionality of making the "channel" field read-only in the incident module, follow below steps:

1. Create a new UI Policy:

2. Define the UI Policy details:

   • Table: Select the "Incident [incident]" table as the target table for this UI Policy.
   • Advanced: Leave this section empty for now.

3. Define the Condition:

   • Under the "When to apply" section, click "Advanced" to define the condition.
   • Add a new condition to check if the record producer used is "Create Incident" with the channel value as "self_service."

current.sys_created_by == 'Create Incident' && current.channel == 'self_service'
​

• Define ui Policy action to make channel read only

[Deepa12]

Hi Riya,

Thanks for reply, sys created by value calling - incident requestor name so unable to fetch create incident tickets.