How to make choice option visible but not available for selection
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‎04-03-2023 01:54 AM
How to make the choice option visible but not available for selection ( need to show some choice values that were earlier in use in old records but are now no longer required, we need to show it just for the old records and not for users to select it now). How this can be achieved?
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‎04-03-2023 02:31 AM
@Ankur Bawiskar - Could you please guide me here?
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‎04-03-2023 02:47 AM
how would you decide which record is older? is there a particular time/date?
If yes then you can work on that logic based on date.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-03-2023 04:20 AM
@Ankur Bawiskar - I checked the below article :
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683256
As given in this KB article, thought of making those choice values inactive and then it would come in blue which will be visible but would not allow the user to select it. But unfortunately, I am not able to achieve this behavior