How to Make Cloudwatch alerts trigger Servicenow ticket creation?

[Ss1]

Cloudwatch alerts trigger Servicenow ticket creation

Hello there - we want our AWS Cloudwatch alerts to automatically create tickets in Servicenow when an alert is triggered.

How can I achieve this?

[Sashi K1]

Hi 

you can use WebService or Rest API end points to create a ticket, from any source typically. However, there is a caveat to event based alerts. You don't want all CloudWatch alerts to be created as Incident rather you would prefer the noise to be suppressed, events to be correlated, thresholds are configured etc. in that case Event Management would be your best bet. 

Amazon has developed a plugin to work with ServiceNow on cloud watch integration. This plugin requires Event management plugin to be enabled. No matter where the noise is suppressed, plugin still need Event Management app based tables. 

For more information read on below link

https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/event-management/task/t_EMConfigureAWS.html

Thanks

[Grant Hulbert]

We just wrote a detailed article about this, including source code, that does much of the work for you: How to automatically create an incident in ServiceNow from an Amazon AWS CloudWatch alarm