How to make collapse of container in service portal

Prins Kumar Gup
Giga Guru

Hi Folk,

I have a requirement in the service catalog variable to make a container as a collapse in the service portal. I know this functionality available in native view through a variable set it's working fine but this is not working as the collapse in service portal. Please see the below SS:

1. In a native view:

find_real_file.png

2. In service Portal view:

find_real_file.png

Guy's is there any solutions so, please share to me.

Thanks In Advance

PKG

1 ACCEPTED SOLUTION

Oleg
Mega Sage

One can add mission collapsing button by DOM manipulation inside of Client Script.

First of all, one should create Start and End containers in the variable set to make the block collapsible in Desktop environment. You did the step already. I just insert screenshot to show that one need the name of one variable later, which is inside of the block:

find_real_file.png

In the above example I'll use later the name of variable requested_for later in Catalog Client Script. The start container looks for example like the following:

find_real_file.png

Now you can add the following Catalog Client Script:

function onLoad () {
	var $ = this.jQuery,
		fieldName = "requested_for"; // !!! it's the name of any variable from variable set !!!

	setTimeout(function () {
		var $fieldset = $("#sp_formfield_" + fieldName).closest("fieldset"),
			$row = $fieldset.children("div.row"),
			$button = $("<button style='margin-right:10px;margin-bottom:2px;' class='btn btn-icon'>" +
						"<i class='fa fa-plus fa-lg'></i></button>");

		$fieldset.find("legend") // find(">div>legend")
			.prepend($button);
		// one can comment the line if one don't want collapse the 
		$row.hide();

		$button.click(function () {
			$row.toggle();
			$button.find("i")
				.toggleClass("fa-plus fa-minus");
		});
	}, 0);
}

which should be executed onLoad on Service Portal:

find_real_file.png

The script finds <fieldset> element, which exists on Service Portal and which enclose all variables. The code prepends collapsing button before the field set and binds small onclick event handler which toggle the fieldset. As the result one get results like on the picture below:

find_real_file.png

with button, which can be used for collapsing. If one want to have expended initial state (like on Desktop version) then the code need be modified in 2 lines to the following

function onLoad () {
	var $ = this.jQuery,
		fieldName = "requested_for"; // !!! it's the name of any variable from variable set !!!

	setTimeout(function () {
		var $fieldset = $("#sp_formfield_" + fieldName).closest("fieldset"),
			$row = $fieldset.children("div.row"),
			$button = $("<button style='margin-right:10px;margin-bottom:2px;' class='btn btn-icon'>" +
						"<i class='fa fa-minus fa-lg'></i></button>");

		$fieldset.find("legend") // find(">div>legend")
			.prepend($button);

		$button.click(function () {
			$row.toggle();
			$button.find("i")
				.toggleClass("fa-plus fa-minus");
		});
	}, 0);
}

In above code the class in $button is replaced from fa-plus to fa-minus and the line $row.hide() is removed.

One can of cause customize the collapse/expend button in different way by adding title attribute, changing the style and so on. For example, adding "font-size:12px;padding:.4em .6em;background-color:transparent;color:#848a91; border:1px solid #848a91;" to the the style="margin-right:10px;margin-bottom:2px;" one will get the look of the button close to the the look on the desktop (classical UI).

View solution in original post

42 REPLIES 42

Hi Michel,

 

Did you get the solution for this as I am facing the same issue. Please let me know.

 

Thanks,

Gunjan 

Hello Gunjan,

 

Yes, I found a way to solve my issue by moving the collaps button position to have on the right of the start container titles instead of having them on the left.

find_real_file.png

and my changing the position of the button and font size 

$container.prepend("<button style='position:absolute;right:500px;margin-right:10px;margin-bottom:2px;font-size:45%;' class='btn btn-icon my-collapse-button'>" +

find_real_file.png

Hope this helps you on your side.

Take care,

Michel

Hi Michel,

I'm having the similar issue that it applies to all the containers. Have you figured out how to execute each containers indicidually? Thank you

 

Sharon

 

Hi Sharon,

Sorry for my late reply to you on this.

No I didn't for the moment as I am busy on solving other topics I am having with implementating the ServiceNow Customer Service Management into our organization. 

And since I moved the position of the button it's not anymore a top priority for me but I will try to check this again.

If I am successfull, I will provide you the solution to it.

Michel

 

Tricia5
Tera Contributor

The code here does not work in San Diego

 

Anyone have a solution

Would be nice to have from SNOW