How to make empty variables show up on an sctask that is triggered from an INC

[Jennifer Red]

I have a trigger set where if an INC has certain values it will create a REQ, RITM & SCTASK. What I'm having trouble with is that when I try to use the variables I defined in the "catalog" and make them show on the SCTASK it doesn't show anything on the Variables tab. I'm assuming this is because I'm creating the REQ,  RITM & SCTASK myself and not utilizing the Service Catalog as the trigger. Anybody have any idea on how I could require multiple variables on a newly created SCTASK without creating the fields on the sc_task table?

[Voona Rohila]

Hi @Jennifer Red 

Can you please share the code on how you are raising the catalog item?

Below is the Syntax : This will raise catalog item from backend and attach the appropriate flow linked to the item and create REQ,RITM and CTASKS as defined.

////map proper sysid's
var cart = new Cart("newCart", "user_sysid");
var item= cart.addItem('give_item_sysid');
cart.setVariable(item,'variable_name1','value123');
cart.setVariable(item,'variable_name2','value123');
cart.cart.requested_for ='6816f79cc0a8016401c5a33be04be441'; //map the requested for details
cart.cart.update();
var req_id = cart.placeOrder();
gs.info(req_id.number);

or Refer below links

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/app-store/dev_portal/API_referenc...

https://www.servicenow.com/community/united-kingdom-snug/example-of-how-cart-api-could-cause-request...