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How to make fields on "Request Item" form read only if a particular request item was chosen?

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santrym
Mega Expert

‎08-15-2016 08:25 AM

I have a request item that, upon submitting a request for it, I would like its resulting "Request Item" form to have all it's fields made uneditable/read-only. Is there a way to do this without accidentally making all "Request Item" forms uneditable?

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Chuck Tomasi
Tera Patron

‎08-15-2016 08:27 AM

Hi Michael,



You can do this with a UI policy. Use the condition field on the Catalog item field and add the fields to make read-only in the related list (after you save.)



Creating a UI Policy - ServiceNow Wiki


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Chuck Tomasi
Tera Patron
In response to Abhinay Erra

‎08-15-2016 08:30 AM

Michael,



Abhinay's idea is more secure than mine. If you choose this method, these should help.



Using Access Control Rules - ServiceNow Wiki


Security Best Practices - ServiceNow Wiki


Contextual Security - ServiceNow Wiki    


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