how to make FROM field read only the EMAIL Client Templates Page which is called from UI Action Button

snowuser13 · ‎01-11-2019

I have created a EMail Client template which is used in UI Action Button. When we click on the UI Button it will pop the Compose EMail form. I need to make FROM field Read only on that form. Help me out. Attached screen shot for reference.

sachin_namjoshi · ‎01-11-2019

You make hide "FROM" in email client with below system property.

glide.ui.email_client.from

Update this property value to false so that FROM is not displayed in email client.

Regards,

Sachin

View solution in original post

David Lindberg · ‎11-13-2019

Hi everyone - I just wanted to let you know that the property mentioned in the Accepted Solution is deprecated as of the Madrid release of ServiceNow.

There is now a 'Email Client' module for admins in the left nav where you can set up configurations for the Email Client per table that is using it. (Nice!) See 'Notifications' on this docs site page here

You can also set a 'Default' configuration, which should be set automatically upon upgrade. This configuration is where you now can toggle OFF the 'Display From' option to hide the From field in the email client. Below is a screen capture of the configuration that is working in Madrid.

Good luck everyone!